The Leather Vibes Online Retail Policies
DISPATCH POLICY
We typically ship our orders within 14 to 20 days. However, this can change depending on payment clearance time, season, and workload. For customized orders, it may take a bit longer to get dispatched. We keep you updated on your order processing. Once you place an order on our website, we will send you an email to confirm your order and provide the expected dispatch date.
DELIVERY TIME
We do our best to deliver your parcel as soon as possible. Please remember that delivery times may vary depending on your location, so we appreciate your patience and trust when we confirm your order, dispatch date, and delivery time. Generally, the average delivery time is 14 to 20 working days.
RETURN & EXCHANGE
If the product is defective, please contact us within 7 days from the date it was delivered. For further information, kindly check our Exchange and Return Policy page.
EXCHANGING AN ITEM
Apart from defective products, if you want to exchange your purchased item for another design, size, style, or color, you will be responsible for the freight charges of the items you are sending back for the exchange.
Note: In case of exchanging an item, you will receive the replacement once we receive the original item.
GUARANTEE
Every product delivered from The Leather Vibes is guaranteed to meet our standards and make you feel great about your purchase. We aim to build a strong relationship with our customers and ensure you spend your hard-earned money on quality products. If you are not completely satisfied with your purchase, you may return it for an exchange. At The Leather Vibes, our focus is on meeting our customers’ needs perfectly because we want happy and loyal customers. We will do everything possible to ensure you have the best experience and feel amazing in our items.
We pay close attention to the following factors:
– THE COMFORT OF FASHION
Our goal is to design stylish pieces that make you stand out, today and tomorrow. We create garments that fit well and feel comfortable.
– THE QUALITY OF LEATHER
Leather is both sensuous and luxurious, and our products are designed to appeal to your senses of touch, sight, and smell.
– THE QUALITY OF OUR PRODUCTS
We want you to feel confident in your purchase, knowing that it is made with high-quality materials and craftsmanship. Once you receive your parcel, we are confident that you will be fully satisfied with your purchase. As a manufacturer, we stand behind all our items and offer to repair any defects in workmanship that occur under normal wear for one year from the order date.
– THE VALUE OF PRICE
We value your hard-earned money and strive to maintain a trusting relationship with our customers now and in the future. Quality means everything to us, and we are confident that you will be excited to place another order, knowing we deliver items worth your investment.
– PRICE GUARANTEE
The Leather Vibes guarantees the best prices for all top-quality leather products.
CONFIDENTIALITY
All customer information, including credit card details, is securely held and transmitted in encrypted form. It is against our policy to share customer details with third parties. All personal and confidential information is always used in accordance with data protection regulations.
INDEMNITY
By using this website, you agree to indemnify The Leather Vibes against any losses, claims, expenses (including legal fees), liabilities, or damages arising from your use of this platform.
PAYMENT METHODS
We accept payments via credit card through a third-party secure payment processor. You can use **Visa, MasterCard, Discover, and American Express**. Customers can also pay using **PayPal Express Checkout** for PayPal-to-PayPal payments.
SECURE SERVER SOFTWARE AND ENCRYPTION
TheLeatherVibes.com uses secure server software (SSL) to encrypt all confidential customer information, including names, credit card numbers, and addresses. All user information remains private on the Internet as we strictly use SSL.
